Privacy Policy
Last Updated: 6/10/26
Elite Heating and Cooling is sensitive to the private nature of information you provide to us over the Internet. Our Privacy Policy is designed to protect your personal information while at the same time giving you the opportunity to obtain interesting and useful information, products and services.
Personal information may include your name, phone number, address and e–mail address along with other information by which you can be personally identified.
We also collect usage information from you when you visit us. Website usage information is not identifiable information. It describes how our website is used and navigated, including the number and frequency of visitors to each Web page and the length of their stay. Website usage information also includes the domain names of browsers that visit our website, time of day the website was visited and other non–personally identifiable information.
Please click here to contact us if you have any further questions about our privacy policy or to stop receiving future emails, phone calls, or other direct communications from Elite Heating and Cooling.
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third–party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Elite Heating and Cooling website. Any data collected will be used in accordance with our privacy policy and Google’s privacy policy.
Mobile Messaging and Text Communications
Elite Heating and Cooling offers a mobile messaging program that allows customers and authorized users to receive text messages related to customer support, account notifications, appointment reminders, service updates, program information, and other communications directly related to their relationship with Elite Heating and Cooling.
Collection and Use of Mobile Numbers
We may collect mobile telephone numbers from individuals who voluntarily provide them through our website forms, contact forms, written authorization, verbal consent, inbound text messages, service inquiries, account registration, or other direct interactions.
Mobile numbers are used solely for the purposes disclosed at the time of consent and in connection with providing services, responding to inquiries, managing accounts, scheduling, and delivering customer-related communications. Mobile numbers are not used for unauthorized marketing or unrelated promotional purposes.
Consent and Opt-In
By providing your mobile phone number and opting in through any authorized method, you expressly consent to receiving recurring text messages from Elite Heating and Cooling for the purposes disclosed at the point of collection.
Opt-in methods may include, but are not limited to:
- Website or online forms
- Written consent forms
- Verbal authorization
- Inbound customer-initiated messages
- Account registration or service requests
Consent is not a condition of purchase or receipt of services.
Message frequency may vary based on user interaction and service needs. Message and data rates may apply.
Confirmation and Ongoing Authorization
After providing consent, you may receive a confirmation message verifying your enrollment in the messaging program. Continued participation constitutes ongoing authorization to receive messages unless and until you opt out.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
STOP
After opting out, you will no longer receive messages unless you provide new affirmative consent. You may receive a final confirmation message confirming your opt-out status.
Help and Support
For assistance with our text messaging program, you may reply:
HELP
Or contact us directly:
Phone: 636-887-0971
Email: Service@elitemechanicalllc.com
Re-Enrollment After Opt-Out
Users who opt out of the messaging program must provide new express consent before receiving additional messages. Re-enrollment may occur through authorized opt-in methods or by replying START where applicable.
Privacy and Data Protection
Elite Heating and Cooling respects your privacy and is committed to protecting your personal information.
We do not sell, rent, share, lease, or otherwise disclose mobile phone numbers or SMS consent data to third parties for their marketing or promotional purposes.
Mobile phone numbers and messaging data are used solely for internal business purposes and service delivery and are protected in accordance with our data security practices.
We may share limited information with trusted service providers who assist in delivering messaging services, provided such providers are contractually prohibited from using the information for marketing purposes.
Recordkeeping and Compliance
Elite Heating and Cooling maintains internal records documenting customer consent, including:
- Opt-in source and method
- Date and time of authorization
- Phone number
- Consent language used
- Staff member (if applicable)
These records are retained in accordance with applicable carrier, regulatory, and legal requirements and may be produced in the event of a compliance audit or regulatory inquiry.
Carrier Disclaimer
Mobile carriers are not liable for delayed, undelivered, misdirected, or failed messages.
Delivery is subject to carrier network availability and technical limitations.
SMS Program Disclosure
Elite Heating and Cooling sends text messages including appointment reminders, account notifications, billing communications, customer support updates, and service-related information. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or contact us at 636-887-0971 or Service@elitemechanicalllc.com.
Limitation of Liability
Elite Heating and Cooling is not responsible for any delays, failures in delivery, misdirected messages, or other issues related to the transmission or receipt of text messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed by Elite Heating and Cooling. By participating in our messaging program, you acknowledge that Elite Heating and Cooling will not be liable for any damages or losses arising from the use of, or failure to receive, any text message.
Program Changes and Termination
Elite Heating and Cooling reserves the right to modify, suspend, or terminate its text messaging program at any time, including changes to message frequency, content, or delivery methods.
Material changes to the program or these terms will be communicated through updated policies or messaging notifications where required.
Governing Agreement
Participation in the mobile messaging program is governed by this combined Privacy Policy and Terms of Use and constitutes acceptance of these terms.
By enrolling in and using the messaging program, you acknowledge that you have read, understood, and agreed to these provisions.
